Automation that's
already been shipped

Architected a 56-node n8n workflow automating the full customer lifecycle — from inbound lead capture all the way through sales handoff, support ticketing, and billing checks. AI handles lead scoring and sentiment classification, routing each enquiry by tier, intent, and urgency without any manual intervention.

• AI-driven lead scoring and sentiment classification routes inbound leads and support requests automatically
• Zoho Desk ticketing with SLA deadline tracking and automatic Slack alerts for at-risk tickets
• Stripe billing checks integrated into the support flow — agents see payment status before responding
• Zoho OAuth2 authentication and live API failure diagnosis across Zoho, Stripe, and Slack
• Single pipeline connecting Google Sheets, Pipedrive, Zoho Desk, Stripe, Slack, Vonage, and Brevo

End-to-end voice AI system for a healthcare clinic that automatically calls new leads, confirms interest, and classifies each call outcome — booking intent, no interest, or did-not-connect. A custom ElevenLabs voice clone gives the assistant a natural, on-brand feel. Missed calls are retried automatically with per-lead context passed dynamically into each attempt.

• Automated outbound calling via VAPI + OpenAI — classifies intent without human involvement
• Smart retry system re-attempts calls that didn't connect, with attempt count tracked per lead
• AI-generated, personalised follow-up via WhatsApp and email triggered by call outcome
• Custom ElevenLabs voice clone for a natural, clinic-branded assistant voice
• Full webhook and API layer connecting VAPI, n8n, Airtable, Gmail, and WhatsApp Business API

Built for property agents who were losing leads to slow response times. A 3-scenario Make.com automation handles instant WhatsApp reply, 24-hour follow-up, and Calendly booking confirmation — all without the agent lifting a finger. A full Kanban CRM in Airtable tracks every lead from first touch to appointment.

• Instant AI-generated WhatsApp reply within 60 seconds of a new lead coming in
• Scheduled 24-hour follow-up message if the lead hasn't booked
• Calendly booking confirmation sent automatically on appointment creation
• Full Airtable CRM pipeline with automatic lead status updates across the lifecycle
• Packaged as a productized service with a dedicated agency website and client-facing offering

Designed the end-to-end product interface for an AI-driven customer support and automation platform. Responsible for product structure, feature logic, interface behaviour, and full user flow optimisation — translating complex backend automation into a clean, usable front-end experience that non-technical operators can manage.

• End-to-end SaaS product interface designed from scratch — wireframes through to final UI
• Conversational UX flows and real-time automation behaviour for customer interaction handling
• Feature logic and interface behaviour defined to support AI-powered ticket routing and response
• User flow optimisation focused on reducing friction for non-technical operators